Terms & Conditions

Last updated: 22 August 2026

1. General Terms

By placing an order, the customer agrees to our store policies, including delivery, returns, and refunds. All prices are listed in South African Rand and are inclusive of applicable tax unless stated otherwise. Orders are confirmed once payment is successfully processed.

Delivery Policy

2. Processing & Shipping

• Orders are processed within 1–3 business days.
• Delivery usually takes 3–7 business days within South Africa.
• Customers receive a tracking number once the order is shipped.

3. Delivery Issues

If a parcel is delayed, damaged, or missing, customers must notify us within 48 hours of delivery or expected delivery.

Refund & Return Policy

4. Refund Eligibility

Refunds are only offered for:

• Wrong item received
• Damaged or leaking products
• Missing items
• Non-delivery confirmed by the courier

5. Non-Returnable Items

For hygiene reasons, we cannot accept returns on opened, used, or personalised perfume products.

6. Refund Process

• Customers must contact us within 7 days of receiving the order.
• Proof of purchase and photos are required.
• Refunds are processed within 5–10 business days after approval.

Additional Terms

7. Incorrect Address

We are not responsible for failed deliveries caused by incorrect or incomplete addresses provided by the customer.

8. Customer Support

Customers can reach our support team via email or WhatsApp during business hours. Logged-in customers can also open a support ticket from their dashboard.

9. Distributor Membership

Joining as a distributor requires a once-off R100 registration fee and the purchase of a Distributor Package. Commission and rank advancement are governed by our Compensation Plan, which may be updated from time to time. Earnings are based on genuine product sales — not on recruitment alone.